Last updated: March 2026
Can I return a product?
Due to the nature of food products, myswissfood.eu does not accept returns except in the following cases:
- The product was delivered damaged or defective
- The wrong product was delivered
We do not accept returns for perishable food items, opened products, or products simply no longer wanted.
How to report a damaged or wrong item
If you received a damaged or incorrect product, please contact us within 14 days of delivery via our Contact page.
Please include your order number and a photo of the damaged or incorrect item. We will respond within 2 business days.
Refund
If your return request is approved, you will receive a full refund to your original payment method within 5–10 business days. Return shipping for damaged or incorrect items is covered by Swiss Food.
Exchanges
We do not offer exchanges.
Contact Swiss Food – Via Cantone 11, 6527 Lodrino, Switzerland Contact us