{"id":857,"date":"2026-03-05T13:59:39","date_gmt":"2026-03-05T12:59:39","guid":{"rendered":"https:\/\/myswissfood.eu\/?page_id=857"},"modified":"2026-03-05T14:01:00","modified_gmt":"2026-03-05T13:01:00","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/myswissfood.eu\/fr\/return-policy\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><em>Last updated: March 2026<\/em><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Can I return a product?<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Due to the nature of food products, myswissfood.eu does not accept returns except in the following cases:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">The product was delivered damaged or defective<\/li>\n<li class=\"whitespace-normal break-words pl-2\">The wrong product was delivered<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">We do not accept returns for perishable food items, opened products, or products simply no longer wanted.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>How to report a damaged or wrong item<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you received a damaged or incorrect product, please contact us within 14 days of delivery via our <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/myswissfood.eu\/contact-us\/\">Contact page<\/a>.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Please include your order number and a photo of the damaged or incorrect item. We will respond within 2 business days.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Refund<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If your return request is approved, you will receive a full refund to your original payment method within 5\u201310 business days. Return shipping for damaged or incorrect items is covered by Swiss Food.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Exchanges<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">We do not offer exchanges.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Contact<\/strong> Swiss Food \u2013 Via Cantone 11, 6527 Lodrino, Switzerland <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/myswissfood.eu\/contact-us\/\">Contact us<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: March 2026 Can I return a product? Due to the nature of food products, myswissfood.eu does not accept returns except in the following cases: The product was delivered [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-857","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/myswissfood.eu\/fr\/wp-json\/wp\/v2\/pages\/857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/myswissfood.eu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/myswissfood.eu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/myswissfood.eu\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/myswissfood.eu\/fr\/wp-json\/wp\/v2\/comments?post=857"}],"version-history":[{"count":0,"href":"https:\/\/myswissfood.eu\/fr\/wp-json\/wp\/v2\/pages\/857\/revisions"}],"wp:attachment":[{"href":"https:\/\/myswissfood.eu\/fr\/wp-json\/wp\/v2\/media?parent=857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}